Intelligent Queue Management for Modern Businesses
OpdeQ eliminates crowded waiting rooms and reception chaos. Designed for OPD clinics, diagnostic labs, hospitals, customer service centers, and counters.
Key Features of OpdeQ Queue Management:
- Zero-Download Smartphone Token Tracking: Visitors scan a QR code to track their position and estimated wait times directly from their phone browser.
- Smart TV Waiting Room Display: Full-screen live token display with audible chimes and bilingual voice calling (English & Hindi).
- Multi-Doctor & Multi-Counter Support: Easily manage multiple consultation rooms, service desks, and triage queues from a unified dashboard.
- Lock-Screen Push & Sound Alerts: Notifies visitors when their token is called or when they are 2 people ahead, even with their phone in their pocket.
Frequently Asked Questions:
What is OpdeQ Smart Queue Management System?
OpdeQ is an intelligent queue management and token tracking platform designed to streamline outpatient departments (OPD), medical clinics, diagnostic labs, hospitals, and customer service counters by eliminating waiting room congestion.
Do visitors need an app to track their token?
No. Patients and visitors simply scan a reception QR code or enter a 6-digit clinic code in their mobile browser to view live token progress and receive sound alerts without installing apps.
How does the Smart TV Display work?
Any Android TV, Smart TV, or PC screen with a web browser can open the OpdeQ queue screen. It displays current and waiting tokens, and announces numbers in English and Hindi.
Multi-Trade & Industry Tailored Solutions:
OpdeQ dynamically reconfigures its UI, print slips, audio announcements, and reports for 7 key trades:
🩺 1. Medical Clinics & Outpatient Departments (OPD)
Doctor & Patient queues, Smart TV waiting room calling, vitals tracking (BP, Pulse, Temp, Weight), and digital WhatsApp Rx sharing.
🔬 2. Diagnostic & Pathology Laboratories
Phlebotomy and sample collection counter queues, live specimen status, and automated test slip numbering without crowding.
🏢 3. Typing, Visa & Government Services
Multi-counter applicant triage, document verification load balancing, and desk assignment displays.
🐾 4. Veterinary & Pet Care Hospitals
Low-stress queue management for pets and owners, examination room dispatching, and treatment records.
✂️ 5. Salons, Spas & Beauty Lounges
Stylist station queues, walk-in vs. booked appointment load balancing, and lounge TV displays.
🚗 6. Automotive Workshops & Inspection Centers
Service bay routing, job card token tracking, and customer waiting lounge screen sync.
💼 7. Commercial Counters & Reception Desks
Universal multi-window customer service queues, cashier counters, and visitor token slips.
Learn more: Visit the official Novvi Tech YouTube Channel (@NOVVITECHServices), review the OpdeQ Product Brochure (v1.1.13), or buy a license on novvitech.com.
Visit OpdeQ with JavaScript enabled to access the live interactive queue management portal.
